Each repair includes our Lifetime Guarantee, which includes all the parts we repair/replace plus our workmanship. If a part we replace ever stops working, we’ll redo the repair at no extra cost. The Guarantee doesn’t cover devices that are lost, newly damaged, water damaged, or any issues not related to our repair. Some examples:
Covered: We replace your iPhone screen and 3 months (or years, for that matter) later, it no longer responds to touch. Bring it in and we’ll replace the screen again at no cost.
Not Covered: We replace the battery in your phone, and 6 months later the charging port stops working. We’ll be glad to repair your charging port, but we’ll have to charge you.
Not Covered: We replace your iPad screen and a year later you crack it. We’ll fix the screen again, but our normal charges will apply. Unless, that is, you crack the screen within 30 days. Then you’re covered by our Screen Protection Plan, described below.