Frequently Asked Questions
**Device Doctors will hold onto repaired devices for no more that 60 days.**
Covered: We replace your iPhone screen and 3 months (or years, for that matter) later, it no longer responds to touch. Bring it in and we’ll replace the screen again at no cost.
Not Covered: We replace the battery in your phone, and 6 months later the charging port stops working. We’ll be glad to repair your charging port, but we’ll have to charge you.
Not Covered: We replace your iPad screen and a year later you crack it. We’ll fix the screen again, but our normal charges will apply. Unless, that is, you crack the screen within 30 days. Then you’re covered by our Screen Protection Plan, described below.
A couple of limitations apply. You can use the Screen Protection Plan only for broken screens, only once in 30 days, and only for a device we repaired. And for Samsung phones, the Plan covers only a broken front glass, not the LCD. For all other devices, it covers the front glass and/or the LCD underneath.